We all make fun of the French. It's natural, easy and just plain fun. Most of the time they deserve it, they're fucking french. BUT, today I am gonna stick up for my frenchie. Our bank had some sort of a fraud problem with one of the vendors that he had used his debit card at. Because of that, they decided to inconvenience hundreds of cardholders by disconnecting their card and not telling anyone.
.
Sure, it's real fun to find out your card is not working when you're about to pay for the meal you've just eaten, isn't it? Makes you feel like a first class jerk. Well, that's what happened to JP today. He calls me, panicked "the card's not working, the card's not working." I told him there's nothing wrong with our account, and that it's the bank that screwed up and I'd be calling them.
.
Apparantly having a joint account with my husband, and being a loyal customer does not entitle me to find out what is wrong with my OWN account. They gave me the third degree, and suggested that he call them.
.
So he did. We were at the mall -shoe shopping for me, oh my god did I ever get some cute shoes- when we decided to call. His cell wasn't free yet, so we used the phonebooth. Immediatly they treated him poorly. First, they interogated about why he'd need to use the phone booth if he's got a cellphone (none of your business, asshole) and then started asking him about the different times our cheques come out of our account. Because I do the banking, he had no idea and kept asking me the answer. When he answered them, they'd tell him that his answer has been disqualified since he required help. What, are we on some freaking game show?? Is he not allowed to use his life line? WTF??
.
He was so frustrated that he ended up having a lot of difficulty with his english. For those of you who speak another language, you know that feeling stressed or frustrated, will have a direct affect of how eloquently you are able to speak your second language. This lady had no mercy. She kept firing off questions and statements at him left, right and center.
.
He had to hang up and re-compose himself. Later he called back (after I'd written all our transaction details out for him) and she acted like it never happened. He managed to struggle through the battlefield that was their customer service, and, finally, 10 hours after his card was disconnected by them, they reset it for him. No one appologized, or even apreciated that this was an honest man trying to get control over his own debit card.
.
Once we got home he came up with a brilliant idea: " I should've asked for her to serve me in french". (by law in Canada, we have the right to ask to be serviced in both of our official languages, although nobody ever exercises that right except for in Quebec...the only french province)
.
I'd love for him to call back and do that...just to hear her squirm.
.
Bitch.